Interesting Business2Community article, here, about how to handle time wasting people at work. There are just a few of key points:
· Know how to delegate
· Set times for handling questions and issues
· Rethink your meetings
The last one applies to all of us. How many meetings happen out of habit week after week or are much longer than they need to be? Do many of your meetings share information that could have just as easily been sent as an email? Do they have way more attendees than are really needed?
As we look ahead to 2018 maybe we should all reevaluate our meetings. Make sure the attendees are appropriate and determine if they all need to be there the whole time. See if there are more efficient ways to share information. Try going without – what happens if you skip a few! Give us your ideas for minimizing the time devoted to meetings, would love to hear your tips.
Are you part of a B2C company? If you’re not, you no doubt interact with them as a consumer, so the following is relevant to all of us. A recent Salesforce blog post titled, “Micro-Moments to Transform the Customer Experience”, starts off with a bang:
“According to the fourth annual “State of Marketing” report, here, brands are increasingly competing on customer experience. In fact, 52% of B2C customers are likely to hop to the competition if you aren’t delivering a personalized experience.”
52% is an astounding number. The article focuses on “micro-moments”, a term credited to Google. Micro-moments are all those time consumers turn to their mobile devices to answer an immediate question. They are key opportunities to present a great customer experience and even to increase customer loyalty. Each time we look for a review, check on status of a shipment, pull up tickets on our phone and so forth are key elements of our relationship with any business, including yours.
The blog post has stories from many different companies about how they are using these micro-moments to improve the customer experience. It’s worth a read, it may spark a great idea for your company!
The Best Advocate Marketing Awards (BAMMIES for short) are produced by Influitive and designed to showcase the great strides that are being made by B2B marketing leaders who are working with their advocates to drive brand, demand and revenue.
The BAMMIES are awarded annually. The 10 categories include “Building Event Buzz with an Advocate Swarm”, “The Advocate Marketing Hall of Fame”, and the big one – “The Advocate Marketing Program of the Year”. You can vote for the winner of the latter category, which is awarded to the program you think has delivered measurable value through inspiring and flawless execution. Vote here.
Here are the 2017 Advocate Marketing Program of the Year finalists, congratulations to all!
- Ceridian HCM
- InTouch Health
Hurry, voting ends Friday, November 24 at 5 pm EST. Winners will be recognized at the Best Advocate Marketing Awards ceremony at Advocamp on December 6th-8th, 2017, in San Francisco.
Next week nearly all of Referential is gathering at our main office in San Jose. Team members from 2 countries and 5 states will be here. We will be missing our team member from India, though we have creative ways to keep him involved and updated. Subsets of us will be off to meet with local clients. There will be more security training. We’re ensuring the whole team is conversant in our newest service offerings. New product training is also on the agenda. One evening we’re playing bocce ball. Good food, and a chance to have some fun together is important.
Our newest hire will have her first day Monday, talk about great timing! Not only will she get a shiny new PC, many of the rest of us will too. Everyone is here, great time for a technology refresh. In the photo you can see part of the assembly line that is getting the PCs ready with the newest software and security tools. Large monitors are here too so we still have the benefit of a large display with new, smaller PCs which will be great for travel.
A week together is quite a treat. Nice to see each other in person, not just via video or phone. We’re all looking forward to it!
Friday of a long week and thoughts go to the weekend. Often of fun times with family and friends, maybe just a chance to fully relax. And then there is this article from Inc Magazine titled: “Do You Do These 4 Weekend Habits That Set High Performers Apart From Everyone Else?”
It makes one think if a change to the weekend could mean a more productive and even a more relaxing week. The article says high performers do the following over their weekends:
· They visualize their success
· They review their KPI’s
· They develop specific goals for the week
· They adhere to the 1% rule (improve 1% each day and over time you will see big gains)
The article is worth a read, it’s short and the time will pay back dividends. Get a bit more detail on each of the 4 habits. Do you do these things now? If not, choose one to start with and let us know the impact on your week!
Congratulations to our client Lisa Matzdorff, Director, Customer Experience, at Symantec. She was just named the winner of the Sherpa Award for Innovative Feature Use at the Elevate Customer Summit hosted by RO Innovation.
Lisa uses ReferenceView, an application from RO Innovation, to track recruitment and reference activities. She needed a granular method for tracking and reporting each stage of recruitment to support the volume and multi-step process in place at Symantec. Lisa turned to ReferenceView’s workflow functionality to keep recruitment of new advocates moving at an optimal pace. Notes are captured within each step so that a permanent record remains available.
This approach ensures the recruitment process is as efficient as possible, with a clear view of metrics. The process has enabled Lisa to consistently exceed the security industry’s standard advocate recruitment rate! Congratulations Lisa on both your award and your great results!
Thank you firefighters. California is burning and we couldn’t be more thankful for their bravery. Hit close to home this week, our managing partners were evacuated in the middle of the night, spent a night in an emergency shelter, and then other nights with family. Thank you to the hundreds and hundreds of firefighters who are addressing the Bear Fire they can now return to their home. Luckier than some throughout the state. We all need to be careful, to be vigilant, and thankful to those willing to risk all for our safety.
Again, thank you firefighters and all who assist and support them.