Are you part of a B2C company? If you’re not, you no doubt interact with them as a consumer, so the following is relevant to all of us. A recent Salesforce blog post titled, “Micro-Moments to Transform the Customer Experience”, starts off with a bang:
“According to the fourth annual “State of Marketing” report, here, brands are increasingly competing on customer experience. In fact, 52% of B2C customers are likely to hop to the competition if you aren’t delivering a personalized experience.”
52% is an astounding number. The article focuses on “micro-moments”, a term credited to Google. Micro-moments are all those time consumers turn to their mobile devices to answer an immediate question. They are key opportunities to present a great customer experience and even to increase customer loyalty. Each time we look for a review, check on status of a shipment, pull up tickets on our phone and so forth are key elements of our relationship with any business, including yours.
The blog post has stories from many different companies about how they are using these micro-moments to improve the customer experience. It’s worth a read, it may spark a great idea for your company!
Friday of a long week and thoughts go to the weekend. Often of fun times with family and friends, maybe just a chance to fully relax. And then there is this article from Inc Magazine titled: “Do You Do These 4 Weekend Habits That Set High Performers Apart From Everyone Else?”
It makes one think if a change to the weekend could mean a more productive and even a more relaxing week. The article says high performers do the following over their weekends:
· They visualize their success
· They review their KPI’s
· They develop specific goals for the week
· They adhere to the 1% rule (improve 1% each day and over time you will see big gains)
The article is worth a read, it’s short and the time will pay back dividends. Get a bit more detail on each of the 4 habits. Do you do these things now? If not, choose one to start with and let us know the impact on your week!
Our partner, Influitive, has a variety of great resources for those in the customer advocacy field. One is recent research from IDC, The Role of Marketing in Customer Advocacy which you can download here.
The world has changed, how buying decisions are made has changed, and customer advocacy is more crucial than ever for continued business success. The report has interesting commentary and charts about how advocate marketing staff splits their time among their many responsibilities and which advocate marketing tactics are most common. There is also discussion of common barriers and suggestions for key success metrics. The research concludes with recommendations for success.
This is worth a read. Let us know if the content resonates with you. Is this is what you are seeing in your industry, with your clients? Interested in your thoughts!
Do you localize content? Some of our clients do. We’re involved as we have on staff native speakers of several languages and are able to localize, not just translate. A recent study from the CMO Council surveyed marketers for information about the state of localization in their company and is summarized in this article on MarTech Today by Amy Gesenhues.
A full 75% of CMOs invest less than 10% of their budgets for localization and, regardless of spend, a large majority are unhappy with the results. Of the total surveyed only about one third felt they were doing well or were very advanced in this area.
The report address the broad issues of localization, it’s certainly not language alone. For international content one must address everything from number, currency and date formats to colors and visual images plus so much more. Even strictly within US borders localization efforts are also applied to content due to large differences across the population. it is important to change your content to best meet the needs of various locales. Localization is a complicated area!
Get the full report here for insights on marketers views about localization efforts and see how your company compares.
Whether personally or professionally, it’s likely you use Facebook. Just last month Facebook hit the milestone of 2 billion, yes billion, users. Nearly 25% of the world’s population uses Facebook. These stats and others are in a recent post from Business2Community by Mandy Edwards, 20 Facebook Statistics for 2017, here.
Did you know Shakira has the most Facebook fans of any musician? Or that 85% of Facebook video is watched without sound?
From a business perspective 40% of Facebook users have never liked a business page, yet Facebook is the social platform marketers say is most important. If you have decided Facebook is a good channel for your business, how do you make your business page stand out? Are you reaching your social, and more specifically, your Facebook goals? Let us know.
An interesting article and infographic from ReachMail here. “Work Email Trends After Hours”. They surveyed 1000 people who consider email important to their work, in the US, about their email use and discovered some interesting trends and even regional differences, here are a few:
- 49% of millennials have never sent a work email after 9pm
- 75% of us check work email on our days off
- 71% of us on the West Coast check email on vacation vs. 61% of the total surveyed
It’s interesting information. Not only is email important for our work we use email with many of our clients as the fundamental way to interact with their customers. Looking at this information can give us some insight into responses.
What fact did you find most surprising? How about that only 54% feel they receive more email now than they did 3 years ago! I don’t know about you but we get lots more!
Want to make good use of 30 minutes? Read the blog post from Salesforce, here, and follow some – or all – of the suggestions for improving your sales skills.
We are all selling all the time even if sales is not our official role. The blog post is a quick read with several different activities you can do, each with an estimate of the time commitment. They are a good starting point for any of us. If you want to know more there is a link to download 100 sales tips.
See below for one tip, check out the post for more and remember to keep moving!