Interesting Business2Community article, here, about how to handle time wasting people at work. There are just a few of key points:
· Know how to delegate
· Set times for handling questions and issues
· Rethink your meetings
The last one applies to all of us. How many meetings happen out of habit week after week or are much longer than they need to be? Do many of your meetings share information that could have just as easily been sent as an email? Do they have way more attendees than are really needed?
As we look ahead to 2018 maybe we should all reevaluate our meetings. Make sure the attendees are appropriate and determine if they all need to be there the whole time. See if there are more efficient ways to share information. Try going without – what happens if you skip a few! Give us your ideas for minimizing the time devoted to meetings, would love to hear your tips.
Next week nearly all of Referential is gathering at our main office in San Jose. Team members from 2 countries and 5 states will be here. We will be missing our team member from India, though we have creative ways to keep him involved and updated. Subsets of us will be off to meet with local clients. There will be more security training. We’re ensuring the whole team is conversant in our newest service offerings. New product training is also on the agenda. One evening we’re playing bocce ball. Good food, and a chance to have some fun together is important.
Our newest hire will have her first day Monday, talk about great timing! Not only will she get a shiny new PC, many of the rest of us will too. Everyone is here, great time for a technology refresh. In the photo you can see part of the assembly line that is getting the PCs ready with the newest software and security tools. Large monitors are here too so we still have the benefit of a large display with new, smaller PCs which will be great for travel.
A week together is quite a treat. Nice to see each other in person, not just via video or phone. We’re all looking forward to it!
Friday of a long week and thoughts go to the weekend. Often of fun times with family and friends, maybe just a chance to fully relax. And then there is this article from Inc Magazine titled: “Do You Do These 4 Weekend Habits That Set High Performers Apart From Everyone Else?”
It makes one think if a change to the weekend could mean a more productive and even a more relaxing week. The article says high performers do the following over their weekends:
· They visualize their success
· They review their KPI’s
· They develop specific goals for the week
· They adhere to the 1% rule (improve 1% each day and over time you will see big gains)
The article is worth a read, it’s short and the time will pay back dividends. Get a bit more detail on each of the 4 habits. Do you do these things now? If not, choose one to start with and let us know the impact on your week!
Congratulations to our client Lisa Matzdorff, Director, Customer Experience, at Symantec. She was just named the winner of the Sherpa Award for Innovative Feature Use at the Elevate Customer Summit hosted by RO Innovation.
Lisa uses ReferenceView, an application from RO Innovation, to track recruitment and reference activities. She needed a granular method for tracking and reporting each stage of recruitment to support the volume and multi-step process in place at Symantec. Lisa turned to ReferenceView’s workflow functionality to keep recruitment of new advocates moving at an optimal pace. Notes are captured within each step so that a permanent record remains available.
This approach ensures the recruitment process is as efficient as possible, with a clear view of metrics. The process has enabled Lisa to consistently exceed the security industry’s standard advocate recruitment rate! Congratulations Lisa on both your award and your great results!
It’s late afternoon, you’re dragging, what do you do to energize for the rest of the day? Lots of strategies here from caffeine, which means the newly opened coffee shop around the corner has seen several visits from us already, to taking a brisk walk. Those walks might be walking meetings or just a good chance for a change of scenery and a change of pace. This article from Fast Company has many great ideas that might work for you. Research shows late afternoon might be the best time for team meetings or brainstorming. It also might be the best time for your social media postings, while others take a break with their social media they just might see your posts!
Each of us needs to determine how we can best optimize our days. Plan ahead, do tasks at the ‘right time’, and sometimes take a break to refresh can all help us keep our productivity high all day long.
We had two projects over lap this week. One client needed us to follow up on survey results and another asked us to invite customers to participate in an important event. Both projects were at the stage where it was time to leave email behind and make phone calls. Between the two projects, two team members have made over 300 phone calls quickly, all in just a few days. One person even came in at 5:30 AM so he could connect with the East coast early in their business day.
We were able to exceed goal for both projects. We did leave a lot of voicemails but had great conversations with everyone who answered their phone. A conversation is a great chance to meet your objective but also check in with advocates, see what other activities they might be interested in, see if anything has changed for them or their company, and answer questions. A lot of talking, but well worth the time!
Want to make good use of 30 minutes? Read the blog post from Salesforce, here, and follow some – or all – of the suggestions for improving your sales skills.
We are all selling all the time even if sales is not our official role. The blog post is a quick read with several different activities you can do, each with an estimate of the time commitment. They are a good starting point for any of us. If you want to know more there is a link to download 100 sales tips.
See below for one tip, check out the post for more and remember to keep moving!