Next week nearly all of Referential is gathering at our main office in San Jose. Team members from 2 countries and 5 states will be here. We will be missing our team member from India, though we have creative ways to keep him involved and updated. Subsets of us will be off to meet with local clients. There will be more security training. We’re ensuring the whole team is conversant in our newest service offerings. New product training is also on the agenda. One evening we’re playing bocce ball. Good food, and a chance to have some fun together is important.
Our newest hire will have her first day Monday, talk about great timing! Not only will she get a shiny new PC, many of the rest of us will too. Everyone is here, great time for a technology refresh. In the photo you can see part of the assembly line that is getting the PCs ready with the newest software and security tools. Large monitors are here too so we still have the benefit of a large display with new, smaller PCs which will be great for travel.
A week together is quite a treat. Nice to see each other in person, not just via video or phone. We’re all looking forward to it!
Congratulations to our client Lisa Matzdorff, Director, Customer Experience, at Symantec. She was just named the winner of the Sherpa Award for Innovative Feature Use at the Elevate Customer Summit hosted by RO Innovation.
Lisa uses ReferenceView, an application from RO Innovation, to track recruitment and reference activities. She needed a granular method for tracking and reporting each stage of recruitment to support the volume and multi-step process in place at Symantec. Lisa turned to ReferenceView’s workflow functionality to keep recruitment of new advocates moving at an optimal pace. Notes are captured within each step so that a permanent record remains available.
This approach ensures the recruitment process is as efficient as possible, with a clear view of metrics. The process has enabled Lisa to consistently exceed the security industry’s standard advocate recruitment rate! Congratulations Lisa on both your award and your great results!
Thank you firefighters. California is burning and we couldn’t be more thankful for their bravery. Hit close to home this week, our managing partners were evacuated in the middle of the night, spent a night in an emergency shelter, and then other nights with family. Thank you to the hundreds and hundreds of firefighters who are addressing the Bear Fire they can now return to their home. Luckier than some throughout the state. We all need to be careful, to be vigilant, and thankful to those willing to risk all for our safety.
Again, thank you firefighters and all who assist and support them.
We just returned from the Cyber Defense Summit 2017 in Las Vegas. Leading up to the Summit we worked with customers to create videos and quotes that were used throughout the event. Our trip to Australia to film customers resulted in such great content we expedited processes and went from filming in one country to showing our videos on the main stage of the event 12 days later!
Love this photo, Freud Alexandre, the Enterprise Architect and Security Manager for the City of New Orleans, was so happy to be featured he autographed his banner. That is the signature of approval! What we like to see with all our customer deliverables.
This recent blog post from 4Imprint about dress codes was interesting. In general, attire is much more casual than it used to be. Of course that varies dramatically by region, by industry and other factors. We do have a dress code in our employee handbook and we do talk to new hires, especially recent college grads, about what is appropriate to wear to the office, what is appropriate to wear to events where they are representing us or our clients, and what to wear in casual work situations. College really doesn’t teach that! The blog post recommends an employee fashion show, illustrating clothing dos and don’ts. We gathered photos from various places for our own do or don’t wear illustrations. Being specific, with photos or a fashion show, helps ensure everyone has a common understanding of what is appropriate for your company and what you mean when you say terms like “business casual”.
Two of the sentences of our dress policy often referred to are: “A good rule of thumb is that if you are not sure if something is acceptable, choose something else or inquire first. Also, it is generally better to be overdressed than underdressed.” Both are good points to keep top of mind.
We are a professional consulting team which is reflected in the work we do and also in how we present ourselves. In office or off site client meetings call for professional dress while Fridays are often more casual. It is rather nice to see a suit and tie once in awhile! Does your company have a dress code?
The year is going so quickly, hard to believe that today is the first day of Fall. Even in sunny California the weather has turned a bit cooler, a leaf or two is about to change color, and pumpkin spice is ubiquitous.
In the Southern Hemisphere it’s the first day of spring so our two team members on their way to Australia will experience another week of warmth and sunshine! We hope they have a chance to enjoy it between rounds of customer interviews and filming. Here, we will sip a pumpkin spice latte or two to usher in the new season!
It is the summer’s great last heat,
It is the fall’s first chill: They meet.
–Sarah Morgan Bryan Piatt
It’s late afternoon, you’re dragging, what do you do to energize for the rest of the day? Lots of strategies here from caffeine, which means the newly opened coffee shop around the corner has seen several visits from us already, to taking a brisk walk. Those walks might be walking meetings or just a good chance for a change of scenery and a change of pace. This article from Fast Company has many great ideas that might work for you. Research shows late afternoon might be the best time for team meetings or brainstorming. It also might be the best time for your social media postings, while others take a break with their social media they just might see your posts!
Each of us needs to determine how we can best optimize our days. Plan ahead, do tasks at the ‘right time’, and sometimes take a break to refresh can all help us keep our productivity high all day long.